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Return Policy

How do I return an item?


Return Policy
We accept returns for exchange or refund 7 calendar days after delivery of the product. After 7 calendar days from delivery, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".

Definition of new, unaltered and unused condition is:
  -without showing signs of wear or damage in any way
  -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  -must not be a special order or a custom order
  -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately email Customer Support. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.


Customer is responsible for all shipping costs if seller is not at fault.

Contact Us:
Trobee Pens
554 Green Tree Cove 
Collierville, TN 38017
Customer Service: 901-490-8686
Trobee Pens